One appointment. Expert doctors. Convenient services. 4350 E. Camelback Rd., Ste F100 Phoenix, AZ 85018 602.955.8700 • FPSAZ.com Because caring for your health has always been our passion, we’ve made the following services conveniently available in our office. • Excellent care for all ages • Same day appointments • On-site clinical laboratory and X-rays • Dermatology and Optometry services • DOT Physicals • Botox and Obagi skin care now available Celebrating 45 years of family care M-F 7 a.m. to 5 p.m. and Saturday 7 a.m. to noon. Mark A. Wyse, M.D. Kate Montgomery, FNP Allan Goldman, D.O. IMG_0897.JPG IMG_0900.JPG IMG_0898.JPG IMG_0901.JPG IMG_0899.JPG IMG_0902.JPG Lanterman Photo 602.577.1640 David Anderson, O.D. Optometrist David Francyk, D.O. T.E. McCauley, M.D. Tyler Southwell , M.D. Certified in DOT Physicals Andrew Racette, D.O. Certified Dermatologist James Leap, PA-C Physician Assistant Alisha Archibeck, D.O. Jennifer Francyk, PA-C Certified in DOT Physicals Victoria Rhodes, P.A. Walter Koppenbrink, M.D. Charles Levison, M.D. Tino Ferrulli Most sales people don’t last 10 years in the car business, let alone hold the number one sales position within a dealership for 18 years. Tino Ferrulli has no plans on slowing down or cutting back anytime soon. Team Tino Ferrulli has put together an established group of professionals dedicated to your complete satisfaction. Thank you again for another record setting year. Stop in and see why we shine among the best. tinoferrulli@gmail.com 4725 North Scottsdale Road • Scottsdale, AZ 85251 lrow Page 6 January 2016 Being sued for a bad review? By Johnathan T. Hasebe If I want to eat at a new restaurant, find a trustworthy mechanic or grab a drink with friends, I do some research first. Like many in my generation, one of the first things I do before trying a new business is search Yelp, Urbanspoon, TripAdvisor or the myriad other websites and apps that allow consumers to provide their opinions on a wide range of businesses. As the number of consumers who use online reviews to make their decisions about where to shop, eat or pay for services grows, businesses – especially smaller ones – have become well aware of the “Yelp Factor” and how social media can drive sales. Recent studies on the Yelp Factor have shown that each rating star added to a Yelp restaurant review had anywhere between a 5 and 9 percent effect on the businesses’ revenues. While a positive review can drive customers to a business and help their reputation, a negative review can have the opposite effect. As a result, in recent years, there have been a growing number of lawsuits filed by businesses against individuals who have submitted poor reviews. The most common cause of action in these types of lawsuits is for defamation. Freedom of speech, courts have ruled, does not extend to defamation. In other words, while consumers have the right to use review sites to express their opinions about their experiences with businesses, the opinions and any facts provided must be true, or substantially true. Under Arizona law, in order to prove a claim for defamation, a business is required to show that the reviewer (a) knew that the statement is false and is defamatory, (b) acted in reckless disregard of these matters, or (c) acted negligently in failing to ascertain them. As a general rule, when leaving a negative review about a business, don’t exaggerate or lie. While truth is a defense to defamation, you may have to prove that any claims made in your review were true, so keep any factual statements truthful and straightforward. Additionally, a reviewer’s opinion is more easily defendable on First Amendment ground than factual claims. In other words, it’s better to say, “The experience at this business left me feeling cheated” than “The shop owner stole my money without providing the services I paid for.” Or say, “In my opinion, the service and cleanliness of the restaurant was very poor,” rather than “There was a bug in my food.” To summarize: If you stick to the truth and don’t make exaggerated factual statements that are hard to prove, you can feel free to submit negative reviews without risking a potential claim for defamation. — Johnathan T. Hasebe is an associate attorney with Gallagher & Kennedy. LEGAL EASE

2015 Tavan School District Sales Results (1/1/2015-11/30/2015) Active Homes - 78 Homes Homes Sold - 197 Homes Average Sale Price - $473,000 Average Sold $ Per SF - $224 Average Days On Market - 110 days There is currently 5 months of home inventory. (based on 2014 sales results) 2015 home sales have increased 1% this year. (based on 2014 sales results) Home prices have increased 5% this year. (based on 2014 sales results) $ Per Square Foot prices have increased 7% this year. (based on 2014 sales results) Homes are taking 30% more time to this year. (based on 2014 sales results) 2014 Tavan School District Year End Sales Results Homes Sold - 199 Homes Average Sale Price - $451,117 Average Sold $ Per SF - $208 Average Days On Market - 78 Days 2013 Tavan School District Year End Sales Results Homes Sold - 217 Homes Average Sale Price - $403,875 Average Sold $ Per SF - $189 Average Days On Market - 66 Days 2012 Tavan School District Year End Sales Results Homes Sold - 207 Homes Average Sale Price - $326,316 Average Sold $ Per SF - $158 Average Days On Market - 66 Days 2011 Tavan School District Year End Sales Results Homes Sold - 203 Homes Average Sale Price - $265,505 Average Sold $ Per SF - $128 Average Days On Market - 102 Days Arcadia Real Estate Stats 2015 Hopi School District Sales Results (1/1/2015-11/30/2015) Active Homes - 153 homes Homes Sold - 279 homes Average Sale Price - $969,000 Average Sold $ Per SF - $298 Average Days On Market - 107 days There is currently 8 months of home inventory. (based on 2014 sales results) 2015 home sales have increased 24% this year. (based on 2014 sales results) Home prices have decreased 4% this year. (based on 2014 sales results) $ Per Square Foot prices have increased 0% this year. (based on 2014 sales results) Homes are taking 10% less time to sell this year. (based on 2014 sales results) 2014 Hopi School District Year End Sales Results Homes Sold - 225 Homes Average Sale Price - $1,006,381 Average Sold $ Per SF - $286 Average Days On Market - 119 Days 2013 Hopi School District Year End Sales Results Homes Sold - 305 Homes Average Sale Price - $854,430 Average Sold $ Per SF - $262 Average Days On Market - 88 Days 2012 Hopi School District Year End Sales Results Homes Sold - 282 Homes Average Sale Price - $777,607 Average Sold $ Per SF - $235 Average Days On Market - 102 Days 2011 Hopi School District Year End Sales Results Homes Sold - 238 Homes Average Sale Price - $635,344 Average Sold $ Per SF - $197 Average Days On Market - 124 Days If you are buying or selling a home in Arcadia, call Tommy! visit Tommy Atkinson .com Free MLS Access • Complete list of ALL Hopi properties for sale Complete List of ALL Tavan properties for sale • Complete list of ALL Arcadia foreclosures West USA Realty Cell: 602-625-6020 tomatkinson1@msn.com 4453 N 54th Street • $ 1,475,000 4 bedroom / 4 bath • 4,108 square feet Arcadia Horse Property 5301 E Osborn • $ 1,385,000 4 Bedroom/ 5 bath • 6,900 square feet Enchanting Arcadia Estate 6680 E Calle Redondo • $699,000/$2,300 a month 3 Bedroom / 2 bath • 1,991 square feet For Sale Or Lease Thinking Of Selling Your Home? Call Today About My Flexible Commission Program Geared To Save You Money!